Health Link Virtual MD

Alberta Health Services - Provincial Health Services


Description
This program connects Health Link 811 callers with a doctor by phone or video.

When Albertans call Health Link 811, a registered nurse will assess them to see if they need to speak with a doctor. If needed, they will be referred to a virtual doctor. Some eligibility rules apply and it may not be available to everyone.

The virtual doctor:

  • triages (This means the doctor will assess a patient to determine how urgent their treatment is and what kind of care they need.)
  • provides advice
  • prescribes prescriptions
  • orders blood work or urinalysis to help diagnose conditions such as urinary tract infections

This program aims to improve access to healthcare, especially for those in rural areas or with mobility issues, while helping to reduce unnecessary hospital visits.


Affiliation: Primary Care Alberta
Key Provider: doctors, registered nurses
Eligibility
Yes, A Health Link 811 registered nurse will determine if a person meets the eligibility criteria.
Application Process
Service Access: Telephone Information Line, Available to all Albertans who call Health Link 811, and meet eligibility criteria.
Referral Process: Yes,

A Health Link 811 registered nurse will provide an initial assessment. If a person requires further assessment, a caller could be referred to the Virtual MD doctors.




Waiting Period: N/A,
Toll Free
811
Toll Free
1-866-408-5465 (toll free in Alberta)
Languages
Interpreter/Translation services
Fees
Fee: N/A
Fee Reduction: N/A
Membership Fee: N/A
Documents Required

A Health Link 811 registered nurse will provide an initial assessment. If a person requires further assessment, a caller could be referred to the Virtual MD doctors.

Accessibility
Wheelchair access: N/A -
Other disabled access: N/A -
Topic(s)
Agency Information
View Agency Profile
Last Verified On
March 20, 2025
Hours of Operation
Mon
06:00 AM to 01:00 AM
Tue
06:00 AM to 01:00 AM
Wed
06:00 AM to 01:00 AM
Thu
06:00 AM to 01:00 AM
Fri
06:00 AM to 01:00 AM
Sat
06:00 AM to 01:00 AM
Sun
06:00 AM to 01:00 AM

Health Link is a 24 hours, 7 days a week telephone service. Registered nurses could refer to the Virtual MD program during the hours above.