Complex Care Support Team Central Access and Triage

Alberta Health Services - North Zone

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Description
This central access referral service provides a single point of entry for patients who wish to contact the Complex Care Support Team that serves North Zone Continuing Care clients and their clinical teams, when clients have complex behaviours that influence their care.

The Complex Care Support team supports patients who have been referred to the Continuing Care stream (Home Care, Designated Living or Long Term Care). Clients may include persons with Dementia, early onset Dementia, brain injury, developmental disabilities or other conditions that affect cognition or behaviors. Our services include:

  • comprehensive assessment and recommendations
  • care planning support
  • link to other specialty resources
  • staff education and coaching support for transition between care settings

Key Provider: doctors, mental health therapists, nurse practitioners (NPs), occupational therapists (OTs), recreational therapists, registered nurses (RNs), registered psychiatric nurses (RPN), social workers, spiritual health consultants
Eligibility
Yes, Clients requiring assistance with complex behaviours within the continuing care stream.
Application Process
Service Access: Professional Referral Required, Healthcare providers should consult the Alberta Referral Directory for service referral information.
Referral Process: N/A


Waiting Period: Yes,
Toll Free
1-855-371-4122
Telephone
780-538-7510
Fax
1-855-776-3805
Email
NZ.ComplexCareSupportTeam@albertahealthservices.ca
Languages
Interpreter/Translation services
Fees
Fee: No


Fee Reduction: N/A
Membership Fee: No


Accessibility
Wheelchair access: N/A -
Other disabled access: N/A -
Agency Information
View Agency Profile
Last Verified On
September 17, 2024
Hours of Operation
Mon
08:00 AM to 04:30 PM
Tue
08:00 AM to 04:30 PM
Wed
08:00 AM to 04:30 PM
Thu
08:00 AM to 04:30 PM
Fri
08:00 AM to 04:30 PM