Ministry of Service Alberta

Government of Alberta - Residential Tenancy Dispute Resolution Service


Description
COVID-19 UPDATE: Offices closed to the public. Select More Information below for additional updates and access:

Allows landlords and tenants to resolve disputes outside of court.

COVID-19 UPDATE:

  • RTDRS is conducting all hearings by telephone. Parties wishing to proactively provide their telephone number for an upcoming hearing are asked to call 403-297-8550 and leave a message with their name, case number and telephone number.
  • RTDRS continues to accept applications through the online eFiling service accessible at this link. https://www.alberta.ca/residential-tenancy-dispute-resolution-service.aspx Email: rtdrs@gov.ab.ca or call 310-0000 for information pertaining to the RTDRS.
  • Applications for possession or termination of the tenancy agreement will be given priority in the RTDRS hearing schedule. Non-urgent applications, such as for damages or return of the security deposit will be scheduled for later dates.

Service provides:

  • an alternate solution to resolving disputes between landlords and tenants
  • a tenancy dispute officer authorized to make binding decisions on matters such as evictions, security deposits, damage, and repairs

Key Provider: tenancy dispute officers
Eligibility
Yes, Service targeted to:
  • tenants
  • and landlords
Application Process
Service Access: Application Required, To access service:
  • contact for more information
  • or visit website

Referral Process: No


Waiting Period: Yes,

There may be a wait time.


Toll Free
1-877-427-4088
Telephone
780-427-4088
Fax
780-644-2266
Web Site
https://www.alberta.ca/residential-tenancy-dispute-resolution-service.aspx
Email
rtdrs@gov.ab.ca
Fees
Fee: Yes,

Application processing fee.




Fee Reduction: Yes,

Low income Albertans may apply for an application fee reduction or waiver.




Membership Fee: No


Accessibility
Wheelchair access: N/A -
Other disabled access: N/A -
Legal Status
Provincial Government
Topic(s)
Last Updated On
January 25, 2022
Address
1044 108 Street NW
Edmonton, AB, T5J 3S7
Open in Google Maps
Hours of Operation
Mon
08:15 AM - 04:30 PM
Tue
08:15 AM - 04:30 PM
Wed
08:15 AM - 04:30 PM
Thu
08:15 AM - 04:30 PM
Fri
08:15 AM - 04:30 PM