Government of Alberta

Ministry of Service Alberta - Office of the Utilities Consumer Advocate


Description
Provides information, advice, and representation for individuals in Alberta's electricity and gas markets.

Service provides:

  • mediation services, advocacy for consumers, and information about the utilities market

Mediation Services include:

  • investigating and mediating concerns, such as difficulties understanding contracts or billing errors, with utility companies when consumers have exhausted all other known avenues of issue resolution

Regulatory Services include: 

  • representation for Alberta residential, farm, and small commercial utility consumers in regulatory hearings before the Alberta Utilities Commission (AUC), with the goal to ensure the lowest regulated rates, consistent with reasonable levels of service
  • working closely with other government agencies and utility service providers to ensure that consumer interests are addressed in policies, regulations, and industry practices

Utilities Information includes:

  • the information that consumers need to make informed choices about how to purchase electricity and natural gas
  • an online list of retailers and distributors
  • helping energy consumers make informed choices about how to purchase electricity and natural gas based on their individual circumstances
  • helping consumers to understand the difference between regulated and competitive retailers
Eligibility
No
Application Process
Service Access: , To access service:
  • call
  • or visit website
  • list of retailers and distributors also available on website
Referral Process: No

Waiting Period: No,
Toll Free
310-4-UCA (310-4822)
Telephone
780-644-5131
Fax
310-0000 then 780-644-5129 (Toll Free)
Fax
780-644-5129
Web Site
http://ucahelps.alberta.ca
Email
ucahelps@gov.ab.ca
Fees
Fee: No
Fee Reduction: N/AMembership Fee: No
Accessibility
Wheelchair access: N/A - Other disabled access: N/A -
Legal Status
Provincial Government
Topic(s)
Last Updated On
September 25, 2020
Address
10365 97 Street
Edmonton, AB, T5J 3W7
Open in Google Maps
Hours of Operation
Mon
08:15 AM - 04:30 PM
Tue
08:15 AM - 04:30 PM
Wed
08:15 AM - 04:30 PM
Thu
08:15 AM - 04:30 PM
Fri
08:15 AM - 04:30 PM