Dispute Resolution Services

Ombudsman for Banking Services and Investments


Description
Provides investigative services for customer complaints against financial service providers.

Service offers:

  • independent investigative services for customer complaints against financial service providers
  • investigations into banks, investment dealers, mutual fund dealers, and mutual fund companies
Eligibility
Yes, Service targeted to:
  • OBSI participating firms
  • clients that have completed their firm's complaint process prior to submitting a complaint form for investigation
Application Process
Service Access: See below, To access service:
  • contact for queries
  • visit website for details 

Referral Process: No


Waiting Period: Yes,

Wait time varies. Contact for details.


Toll Free
1-888-451-4519
Web Site
http://www.obsi.ca
Email
ombudsman@obsi.ca
Languages
English; French - Call ahead for language availability.
Fees
Fee: No


Fee Reduction: No


Membership Fee: No


Accessibility
Wheelchair access: N/A -
Other disabled access: N/A -
Topic(s)
Agency Information
View Agency Profile
Last Verified On
February 3, 2022
Hours of Operation
Mon
08:00 AM to 05:00 PM
Tue
08:00 AM to 05:00 PM
Wed
08:00 AM to 05:00 PM
Thu
08:00 AM to 05:00 PM
Fri
08:00 AM to 05:00 PM