Government of Alberta

Ministry of Community and Social Services - Alberta Works - Emergency Needs Allowance

Search Agency Service

COVID-19 UPDATE: Alberta Supports Centres / Alberta Works Centres are temporarily suspending in-person services. Access supports and services online at or call the Alberta Supports Contact Centre at 1-877-644-9992 and 780-644-9992 in Edmonton. Provides financial assistance to eligible Albertans in an emergency situation who do not have resources to meet the emergency need.

Service provides:

  • financial assistance for emergency situations

Benefits are provided in emergency situations that:

  • are beyond the client's control
  • present a severe health or safety risk
  • and cannot wait until the next payment date

Benefits related to the following may be provided either through the 24 hour Income Support Contact Centre or a local Alberta Works office:

  • food
  • accommodation (such as a hotel)
  • replacement clothing
  • prescription medication
  • basic emergency dental
  • and transportation to safety

Benefits related to the following may be provided through a local Alberta Works office only:

  • damage deposit
  • eviction
  • childcare
  • essential appliances and home repairs
  • utility arrears if utilities are about to be disconnected
  • and other goods / services as authorized by an Alberta Works site manager
Yes, Service targeted to Albertans who have an emergency that meets the following conditions:
  • the situation occurred due to unforeseeable circumstances beyond their control
  • the situation presents a severe health or safety risk
  • the situation cannot wait until the next benefit period, other resources cannot be accessed, and alternate arrangements cannot be made
Clients should contact their Income Support worker to find out whether they are eligible for these benefits.
Application Process
Service Access: See below, To access service:
  • call the Income Support Contact Centre
  • walk-in / drop-in at your nearest Alberta Supports or Alberta Works Centre
  • or contact your Income Support Worker
Referral Process: No

Waiting Period: Yes,

Application processing time varies by office.

Toll Free
1-866-644-5135 (24 hour Income Support Contact Centre)
Web Site
Fee: No
Fee Reduction: No
Membership Fee: No
Wheelchair access: Yes - Other disabled access: N/A -
Legal Status
Provincial Government
Last Updated On
January 7, 2021
200 5 Avenue S
Lethbridge, AB, T1J 4L1
Open in Google Maps
Hours of Operation
08:15 AM - 04:30 PM
08:15 AM - 04:30 PM
08:15 AM - 04:30 PM
08:15 AM - 04:30 PM
08:15 AM - 04:30 PM