Residential Protection Program

Government of Alberta - Ministry of Municipal Affairs

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Description
Provides warranty protection for new homes and administers builder license requirements in Alberta under the New Home Buyer Protection Act.

Service provides:

  • administering the required licensing system for builders in Alberta
  • a registry of licensed residential builders
  • protection under warranty for new homes built under the New Home Buyer Protection Act, including single detached family homes, duplexes, multi-family homes, condominiums, manufactured homes, and recreational properties

Warranty includes, at a minimum:

  • 1 year for finishes in the home, including defects in flooring, paint, or trim
  • 2 years for defects in labour and materials related to heating, plumbing, and electrical systems
  • 5 years building envelope protection, the exterior shell of the building which includes the roof and walls, with 2 additional years of coverage available
  • 10 years coverage for major structural components, including frame and foundation

Effective date: the Act applies only to new homes constructed under a building permit applied for after February 1, 2014.

Eligibility
Yes, Service targeted to:
  • new home buyers in Alberta
  • private citizens
  • business owners
Requirements vary depending on type of builder license. Contact for details.
Application Process
Service Access: See below, To access service:
  • visit website or call for information
  • or contact your warranty provider to make a claim
A list of warrant providers can be found on website. A registry of new properties protected under the Act can be found online. 
Referral Process: No


Waiting Period: Yes,

Wait times vary.


Toll Free
1-866-421-6929
Telephone
780-644-1010
Web Site
https://www.alberta.ca/filing-complaints-with-the-residential-protection-program
Email
rpp@gov.ab.ca
Languages
English - Languages other than English may be available upon request.
Fees
Fee: Yes,

There are fees for some services such as obtaining a home builder license or registering a new home. Contact for details.




Fee Reduction: No


Membership Fee: No


Accessibility
Wheelchair access: N/A -
Other disabled access: N/A -
Topic(s)
Agency Information
View Agency Profile
Last Verified On
August 22, 2024
Hours of Operation
Mon
08:15 AM to 04:30 PM
Tue
08:15 AM to 04:30 PM
Wed
08:15 AM to 04:30 PM
Thu
08:15 AM to 04:30 PM
Fri
08:15 AM to 04:30 PM

Closed 12:00 PM to 1:00 PM. Closed statutory holidays.

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