Citizen's Appeal Panel

Government of Alberta - Ministry of Seniors, Community, and Social Services

Provides an appeal process for those who do not agree with decisions made by the Ministry of Seniors, Community, and Social Services and the Ministry of Children and Family Services.

Service offers:

  • impartial, neutral, and unbiased hearings for appeals and renders decisions, within the discretion allowed under relevant legislation that has been vested in adjudication panels
  • an appeal process that ensures all parties involved have equal opportunity to present their case, hear all evidence presented, assess all written information presented or referenced, and question the validity of any or all of the information presented
  • a written decision providing the findings of the hearing

Affiliation: Government of Alberta - Ministry of Children and Family Services
Key Provider: appeals secretariat, panel members (including vice-chairs and the provincial chair)
Yes, Service targeted to:
  • Albertans wanting to appeal a decision regarding the currently noted programs such as Alberta Aids to Daily Living (AADL), Assured Income for the Severely Handicapped (AISH), Child, Youth and Family Enhancement (CYFE) Act, Early Learning Child Care (ELCC), and more
Each program area has its own eligibility criteria.
Application Process
Service Access: Application Required, To access service:
  • file a Notice of Appeal within the timelines established in the legislation or in the program decision letter
  • or contact your nearest program office or Appeals Secretariat

Referral Process: No

Waiting Period: No,
Toll Free
310-0000 then 403-297-5636
Web Site
English; Interpreters / Translators - Appeal hearings are conducted in English. The appeals secretariat can arrange for an interpretation agency to provide translation for the language and the dialect the person and or their advocate requires for the appeal hearing.
Fee: No

Fee Reduction: No

Membership Fee: No

Wheelchair access: Yes -
Other disabled access: Yes - Includes:
  • accessible parking
  • ramps
  • automatic doors
  • elevators
  • accessible washrooms
Agency Information
View Agency Profile
Last Verified On
March 8, 2024
801 6 Avenue SW
Calgary, AB, T2P 3W2
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Hours of Operation
08:15 AM to 04:30 PM
08:15 AM to 04:30 PM
08:15 AM to 04:30 PM
08:15 AM to 04:30 PM
08:15 AM to 04:30 PM

Closed 12:00 PM to 1:00 PM and statutory holidays.