Citizen's Appeal Panel

Government of Alberta - Ministry of Seniors, Community, and Social Services


Description
Provides fair, impartial, and independent hearings for Albertans who are appealing government decisions about services they received or applied for.

Service offers:

  • impartial, neutral, and unbiased hearings for appeals and renders decisions, within the discretion allowed under relevant legislation that has been vested in adjudication panels
  • an appeal process that ensures all parties involved have equal opportunity to present their case, hear all evidence presented, assess all written information presented or referenced, and question the validity of any or all of the information presented
  • a written decision providing the findings of the hearing

Affiliation: Partnered with Government of Alberta - Ministry of Children's Services.
Key Provider: appeals secretariat, panel members (including vice-chairs and the provincial chair)
Eligibility
Yes, Service targeted to:
  • Albertans wanting to appeal a decision regarding the currently noted programs such as Alberta Aids to Daily Living (AADL), Assured Income for the Severely Handicapped (AISH), Child Care Licensing (CCL), Child, Youth and Family Enhancement (CYFE) Act, and more
Application Process
Service Access: Application Required, To access service:
  • file a Notice of Appeal within the timelines established in the legislation (appeal times are available on the website and, generally, in decision letters)
  • or contact your nearest program office

Referral Process: No


Waiting Period: No,
Toll Free
310-000 then 403-297-5636
Telephone
403-297-5636
Fax
780-422-1088
Web Site
https://www.alberta.ca(searchbyenteringprogramnameplus"appeal")
Email
css.appeals@gov.ab.ca
Languages
English; Interpreters / Translators - Appeal hearings are conducted in English. The appeals secretariat can arrange for an interpretation agency to provide translation for the language and the dialect the person and or their advocate requires for the appeal hearing.
Fees
Fee: No


Fee Reduction: No


Membership Fee: No


Accessibility
Wheelchair access: Yes -
Other disabled access: Yes - Includes:
  • accessible parking
  • ramps
  • automatic doors
  • elevators
  • accessible washrooms
Topic(s)
Last Verified On
April 27, 2023
Address
801 6 Avenue SW
Calgary, AB, T2P 3W2
Open in Google Maps
Hours of Operation
Mon
08:15 AM to 04:30 PM
Tue
08:15 AM to 04:30 PM
Wed
08:15 AM to 04:30 PM
Thu
08:15 AM to 04:30 PM
Fri
08:15 AM to 04:30 PM

Closed 12:00 PM to 1:00 PM and statutory holidays.