Legislative Assembly of Alberta

Alberta Ombudsman


Description
Protects the right of every Albertan to be treated fairly in the provision of public services.

Service provides:

  • an impartial body that operates independently from the Alberta government, political parties, and individual elected officials, but reports directly to the Legislative Assembly
  • the protection of Albertans to be treated fairly in the provision of public services
  • recommendations to resolve issues of unfairness and improve administrative processes

Under Alberta's Ombudsman Act, the Ombudsman responds to complaints of unfair treatment by:

  • provincial government authorities
  • municipal governments
  • the patient concerns resolution process of Alberta Health Services (AHS)
  • designated professional organizations under the Health Professions Act, Regulated Accounting Profession Act, Regulated Forestry Profession Act, Veterinary Profession Act, and the Agrology Profession Act

The Ombudsman cannot investigate:

  • federal governments
  • Members of Legislative Assembly (MLAs)
  • federal / municipal police forces
  • universities / schools
  • matters handled by the courts and / or private matters
Eligibility
Yes, Service targeted to individuals who feel they have been treated unfairly by an administrative action by:
  • Alberta provincial government departments, agencies, boards, and commissions
  • Alberta municipalities
  • designated professional organizations, including health professionals, accounting professions, foresters, and veterinarians
  • the patient concerns resolution process of Alberta Health Services (AHS)
Individuals are required to complete all available appeals prior to applying with Ombudsman. See website for more details.
Application Process
Service Access: Application Required, To access service:
  • written complaint required
  • complaint form available online
Referral Process: No

Waiting Period: Yes,

There may be a waiting period.

Toll Free
1-888-455-2756
Telephone
780-427-2756
Fax
780-427-2759
Web Site
http://www.ombudsman.ab.ca
Email
info@ombudsman.ab.ca
Languages
English
Fees
Fee: No
Fee Reduction: No
Membership Fee: No
Accessibility
Wheelchair access: Yes - Other disabled access: Yes - Includes:
  • accessible parking
  • ramps
  • automatic doors
  • elevators
  • accessible washrooms
Legal Status
Provincial Government
Topic(s)
Last Updated On
September 29, 2020
Address
9925 109 Street NW
Edmonton, AB, T5K 2J8
Open in Google Maps
Hours of Operation
Mon
08:15 AM - 04:00 PM
Tue
08:15 AM - 04:00 PM
Wed
08:15 AM - 04:00 PM
Thu
08:15 AM - 04:00 PM
Fri
08:15 AM - 04:00 PM