- Description
- Protects the right of every Albertan to be treated fairly in the provision of public services.
Service provides:
- an impartial body that operates independently from the Alberta government, political parties, and individual elected officials, but reports directly to the Legislative Assembly
- the protection of Albertans to be treated fairly in the provision of public services
- recommendations to resolve issues of unfairness and improve administrative processes
Under Alberta's Ombudsman Act, the Ombudsman responds to complaints of unfair treatment by:
- provincial government authorities
- municipal governments
- the patient concerns resolution process of Alberta Health Services (AHS)
- designated professional organizations under the Health Professions Act, Regulated Accounting Profession Act, Regulated Forestry Profession Act, Veterinary Profession Act, and the Agrology Profession Act
The Ombudsman cannot investigate:
- federal governments
- Members of Legislative Assembly (MLAs)
- federal / municipal police forces
- universities / schools
- matters handled by the courts and / or private matters
- Eligibility
- Yes, Service targeted to individuals who feel they have been treated unfairly by an administrative action by:
- Alberta provincial government departments, agencies, boards, and commissions
- Alberta municipalities
- designated professional organizations, including health professionals, accounting professions, foresters, and veterinarians
- the patient concerns resolution process of Alberta Health Services (AHS)
- Application Process
- Service Access: Application Required, To access service:
- written complaint required
- complaint form available online
Referral Process: No
Waiting Period: Yes,There may be a waiting period.
- Toll Free
- 1-888-455-2756
- Telephone
- 780-427-2756
- Fax
- 780-427-2759
- Web Site
- http://www.ombudsman.ab.ca
- info@ombudsman.ab.ca
- Languages
- English
- Fees
- Fee: No
Fee Reduction: No
Membership Fee: No - Accessibility
- Wheelchair access: Yes -
Other disabled access: Yes - Includes:- accessible parking
- ramps
- automatic doors
- elevators
- accessible washrooms
- Topic(s)
- Agency Information
- View Agency Profile
- Last Verified On
- September 15, 2023
- Address
- 9925 109 Street NW
Edmonton, AB, T5K 2J8
Open in Google Maps - Hours of Operation
- Mon08:15 AM to 04:00 PMTue08:15 AM to 04:00 PMWed08:15 AM to 04:00 PMThu08:15 AM to 04:00 PMFri08:15 AM to 04:00 PM
Closed 12:00 noon to 1:00 PM. Closed statutory holidays.