Canadian Radio-Television and Telecommunications Commission

Government of Canada


Description
Provides the regulation of broadcasting stations, TV services, AM and FM radio stations, and telecommunications carriers.

Service offers:

  • individuals the ability to register their phone number on the National Do Not Call List (DNCL), to reduce telemarketing calls
  • information on spam and other electronic threats, the enforcement of Canada's Anti Spam Legislation (CASL) and the ability to report spam
  • individuals the capacity to file a complaint about three services: telephone, internet and television
  • the ability to make a complain about tv programming (violence, offensive language, false or misleading content)
  • information about mobile phone service providers and billing
  • information about internet services and billing
  • information about consumer rights in broadcasting

Affiliation: Commission for Complaints for Telecom-television Services (CCTS),
Eligibility
No
Application Process
Service Access: See below, To access the service:
  • individuals can register for the National Do Not Call List by telephone or website, and can file a complaint online 
  • report spam by email or website 
  • visit website to file a customer complaint about these services: telephone, internet and television 
  • write to the CRTC by email or mail 

Referral Process: No


Waiting Period: No,
Toll Free
1-877-249-2782 - (National Consumer Support Line)
Toll Free
1-866-580-DNCL (3625) - (National Do Not Call List)
TTY
1-888-362-5889 - (National Do Not Call List)
Fax
1-888-362-5329 - (National Do Not Call List )
TTY
1-877-909-2782 - (National Consumer Support Line)
Web Site
https://crtc.gc.ca/eng/home-accueil.htm
Email
info@crtc.gc.ca; spam@fightspam.gc.ca(SpamReportingCentre); response@ccts-cprst.ca(CommissionforComplaintsforTelecom-televisionServices)
Languages
English; French
Fees
Fee: No


Fee Reduction: No


Membership Fee: No


Accessibility
Wheelchair access: N/A -
Other disabled access: N/A -
Topic(s)
Agency Information
View Agency Profile
Last Verified On
April 17, 2024
Hours of Operation
Mon
06:30 AM to 02:30 PM
Tue
06:30 AM to 02:30 PM
Wed
06:30 AM to 02:30 PM
Thu
06:30 AM to 02:30 PM
Fri
06:30 AM to 02:30 PM

Converted from Eastern Time (ET) to Mountain Time (MT).

Closed for lunch, from 10:00 AM to 11:00 AM. Converted from Eastern Time (ET) to Mountain Time (MT).