Provides 24 hour information and referral to community and social services in Alberta.

Service offers:

  • 24 hour information and referral to community, social, health, and government-related services in Alberta

Referrals may include resources for:

  • childcare and parenting
  • government subsidies
  • free or low cost events and entertainment
  • employment
  • donations
  • addictions
  • legal services
  • counselling and support groups
  • education
  • family and domestic violence
  • basic needs
  • immigrant and newcomer services
  • medical concerns
  • mental health
  • youth programs
  • volunteer opportunities

Affiliation: Funded by City of Red Deer, Edmonton and Area Child Family Services, Edson, Family and Community Support Services, Gateway to the Rockies – Hinton, Municipal District of Bighorn, Regional Municipality of Wood Buffalo, Town of Banff, Town of Canmore, the United Way, and Yellowhead County. Partnered with Alberta Health Services, Canadian Mental Health Association - Edmonton Region, and Distress Centre Calgary.
Key Provider: community resource specialists
Application Process
Service Access: Telephone Information Line, To access service:
  • call 2-1-1
  • text info to 2-1-1
  • e-mail 
  • or visit website for online chat (available in English and French)
  • to contact 211 Alberta about information on the website, media inquiries, or to suggest a new listing, visit the Contact Us page

Referral Process: No

Waiting Period: No,
Toll Free
1-855-266-1605 (Calgary - Central Alberta and Alberta South)
2-1-1 (24 Hours province-wide)
2-1-1 + Press 3 (Edmonton Crisis Diversion)
403-264-3388 (Calgary - Central Alberta and Alberta South)
780-482-4636 (Edmonton - Alberta North)
1-888-482-4696 (Edmonton - Alberta North) - Toll Free
Web Site
Tele-Interpreter / Language Lines - Tele-interpreter service available in 150 languages.
Fee: No

Fee Reduction: No

Membership Fee: No

Wheelchair access: N/A -
Other disabled access: N/A -
Agency Information
View Agency Profile
Last Verified On
October 5, 2023
Hours of Operation