Residential Tenancy Dispute Resolution Service

Government of Alberta - Ministry of Service Alberta and Red Tape Reduction


Description
Allows landlords and tenants to resolve disputes outside of court.

Service provides:

  • resolution of disputes between landlords and tenants
  • a tenancy dispute officer authorized to make binding decisions on matters such as evictions, security deposits, unpaid rent, and damages


Key Provider: tenancy dispute officers
Eligibility
Yes, Service targeted to:
  • tenants
  • and landlords
Application Process
Service Access: Application Required, To access service:
  • contact for more information
  • or visit website
  RTDRS is conducting all hearings by telephone. Parties wishing to proactively provide their telephone number for an upcoming hearing are asked to call 403-297-8550 and leave a message with their name, case number and telephone number.   RTDRS accepts applications in person or through the online eFiling service accessible at this link. Email: rtdrs@gov.ab.ca or call 780-644-3000 for information pertaining to the RTDRS.
Referral Process: No


Waiting Period: Yes,

There may be a wait time.


Toll Free
310-0000 then 780-644-3000 (in Alberta)
Telephone
780-644-3000
Fax
403-297-2669
Web Site
https://www.alberta.ca/residential-tenancy-dispute-resolution-service.aspx
Email
rtdrs@gov.ab.ca
Languages
English
Fees
Fee: Yes,

Application processing fee.




Fee Reduction: Yes,

Low income Albertans may apply for fee reduction or waiver.




Membership Fee: No


Accessibility
Wheelchair access: Yes - Ramp off of 7th Avenue
Other disabled access: No -
Topic(s)
Agency Information
View Agency Profile
Last Verified On
January 25, 2024
Address
615 Macleod Trail SE
Calgary, AB, T2G 4T8
Open in Google Maps
Hours of Operation
Mon
08:15 AM to 04:30 PM
Tue
08:15 AM to 04:30 PM
Wed
08:15 AM to 04:30 PM
Thu
08:15 AM to 04:30 PM
Fri
08:15 AM to 04:30 PM

Front counter service hours are 9:30 AM to 11:30 AM and 1:30 PM to 3:30 PM. Closed statutory holidays.