Alberta Works - Financial Assistance

Government of Alberta - Ministry of Seniors, Community, and Social Services

Search Agency Service

Provides financial assistance to eligible Albertans who do not have resources to meet their basic needs.

Service provides:

  • financial assistance for emergency situations

Benefits are provided in emergency situations that:

  • are beyond the client's control
  • present a severe health or safety risk
  • and cannot wait until the next payment date

Benefits related to the following may be provided either through the 24-Hour Income Support Contact Centre or a local Alberta Works office:

  • food
  • accommodation (such as a hotel)
  • replacement clothing
  • prescription medication
  • basic emergency dental
  • and transportation to safety

Benefits related to the following may be provided through a local Alberta Works office only:

  • damage deposit
  • eviction
  • childcare
  • essential appliances and home repairs
  • utility arrears if utilities are about to be disconnected
  • and other goods / services as authorized by an Alberta Supports site manager
Yes, Service targeted to Albertans who have an emergency that meets the following conditions:
  • the situation occurred due to unforeseeable circumstances beyond their control
  • the situation presents a severe health or safety risk
  • the situation cannot wait until the next benefit period, other resources cannot be accessed, and alternate arrangements cannot be made
Clients should contact their Income Support worker to find out whether they are eligible for these benefits.
Application Process
Service Access: See below, To access service:
  • call the Income Support Contact Centre
  • visit website to apply online
  • drop in at your nearest Alberta Supports or Alberta Works Centre
  • or contact your Income Support Worker (if you are currently receiving Income Support benefits)

Referral Process: No

Waiting Period: Yes,

Application processing time varies by office.

Toll Free
1-866-644-5135 (24-Hour Income Support Contact Centre)
Web Site
Fee: No

Fee Reduction: No

Membership Fee: No

Wheelchair access: Yes -
Other disabled access: No -
Last Verified On
March 30, 2023
180 Riverside Drive E
Drumheller, AB, T0J 0Y0
Open in Google Maps
Hours of Operation
08:15 AM to 04:30 PM
08:15 AM to 04:30 PM
08:15 AM to 04:30 PM
08:15 AM to 04:30 PM
08:15 AM to 04:30 PM

Closed 12:00 PM to 1:00 PM. Closed statutory holidays.