Government of Alberta

Ministry of Community and Social Services - Family Violence Info Line

Provides information about family violence and domestic violence programs and services, as well as advice and support.

Service offers:

  • a 24 hour, toll-free helpline in Alberta for anyone experiencing family violence or abuse, or who knows someone that has questions about family violence
  • an online chat feature from 8:00 AM to 8:00 PM

Support includes:

  • referrals to family violence programs, resources, and services
  • staff trained to respond to crisis situations

Also develops and distributes publications including information sheets and printable promotional materials (posters, wallet size cards, and more).

Affiliation: Partnered with Preventative Community Services Division.
Application Process
Service Access: See below, To access service:
  • call Family Violence Info Line
  • visit website for online chat
  • or visit website for materials and resources
  • or other family violence and domestic violence supports and services, including emergency shelters
Referral Process: No

Waiting Period: No,
Toll Free
310-1818 (24 Hour Family Violence Info Line)
780-310-1818 (24 Hour Family Violence Info Line)
780-422-5916 (Community Services and Supports Division)
Web Site
Interpreter/Translation services - 24 hour helpline available in over 170 languages.Online chat available in English Resources may be available in Arabic, Blackfoot, Chinese, Farsi, French, Plains Cree, Punjabi, Spanish, and more.
Fee: No
Fee Reduction: No
Membership Fee: No
Wheelchair access: Yes - Other disabled access: N/A -
Legal Status
Provincial Government
Last Updated On
December 4, 2020