Family Violence Info Line

Government of Alberta - Ministry of Children and Family Services

Provides information about family violence and domestic violence programs and services, as well as advice and support.

Service offers:

  • a 24 hour, toll-free helpline in Alberta for anyone experiencing family violence or abuse, or who knows someone who has questions about family violence
  • 24 hour text and online chat options

Support includes:

  • referrals to family violence programs, resources, and services
  • staff trained to respond to crisis situations
  • information on getting help with costs to leave including the Escaping Abuse Benefit

Also develops and distributes publications including information sheets and printable promotional materials (posters, wallet-size cards, and more).

Affiliation: Child Care Delivery, Preventive Family Services Division
Application Process
Service Access: See below, To access service:
  • call or text Family Violence Info Line
  • visit website for online chat
  • call, text, or visit website for more information on the Escaping Abuse Benefit or call Alberta Supports to apply
  • visit website for materials and resources or for other family violence and domestic violence supports and services, including emergency shelters

Referral Process: No

Waiting Period: No,
Toll Free
310-1818 (24 Hour Family Violence Info Line)
780-310-1818 (24 Hour Family Violence Info Line)
780-422-5916 (Community Services and Supports Division)
Toll Free
1-877-644-9992 (Alberta Supports - 7:30 AM to 8:00 PM)
Toll Free
1-866-644-5135 (Alberta Supports After Hours)
310-1818 - Text
Web Site
English; Interpreter/Translation services - 24 hour helpline available in over 170 languages. Online chat and text available in English. Resources may be available in Arabic, Blackfoot, Chinese, Farsi, French, Plains Cree, Punjabi, Spanish, and more.
Fee: No

Fee Reduction: No

Membership Fee: No

Wheelchair access: N/A -
Other disabled access: N/A -
Agency Information
View Agency Profile
Last Verified On
November 16, 2023
Hours of Operation