Family Violence Info Line

Government of Alberta - Ministry of Children and Family Services


Description
Provides information on family violence and domestic violence including available programs, services, and supports.

Service offers:

  • a 24 hour, toll-free helpline in Alberta for anyone experiencing family violence or abuse, looking to express their emotions in respectful ways and model healthy relationships for their children and other family members, supporting someone experiencing family violence or abuse, or who has questions about family violence or abuse

Services offered:

  • 24-hour toll-free telephone helpline in over 170 languages
  • 24-hour text message support in English
  • 24-hour online chat support in English

Supports include:

  • providing referrals to family and domestic violence programs, resources, and services
  • safety planning
  • staff trained to respond to crisis situations
  • providing information on potential financial supports or programs

Affiliation: Prevention of Family Violence and Abuse, Youth and Preventive Family Services Division
Eligibility
No
Application Process
Service Access: See below, To access service:
  • call or text Family Violence Info Line
  • visit website for online chat
  • visit website for materials and resources or for other family violence and domestic violence supports and services, including emergency shelters

Referral Process: No


Waiting Period: No,
Toll Free
310-1818 (Family Violence Info Line - 24 Hour)
Telephone
780-310-1818 (Family Violence Info Line - 24 Hour)
Toll Free
1-877-644-9992 (Alberta Supports - 7:30 AM to 8:00 PM)
Toll Free
1-866-644-5135 (Alberta Supports After Hours)
Text
310-1818
Web Site
http://www.alberta.ca/endfamilyviolence
Languages
English; Interpreter/Translation services - Helpline available in over 170 languages, including Canadian Indigenous languages. Online chat and text in English only. Publications in Arabic, Blackfoot, Chinese, Farsi, French, Plains Cree, Punjabi, Spanish, and more.
Fees
Fee: No


Fee Reduction: No


Membership Fee: No


Accessibility
Wheelchair access: N/A -
Other disabled access: N/A -
Topic(s)
Agency Information
View Agency Profile
Last Verified On
November 26, 2024
Hours of Operation
24/7