Canada Border Services Agency

Government of Canada - Public Safety Canada


Description
Provides information and resources about traveling and trading across Canada's borders.

Service offers:

  • current border wait times
  • information and tips regarding documents required to travel and return
  • resources for travelers regarding import and export of goods and items
  • estimated duty and taxes for goods imported for personal use
  • security information about wanted individuals, reporting suspicious activity, detection tools, and prohibited items
Eligibility
Yes, Service targeted to:
  • travelers entering and leaving Canada
Application Process
Service Access: See below, To access service:
  • call for general inquiries or to report suspicious activity
  • visit website to find nearest offices and services
  • visit website to report suspect border activity 
  • visit website for information about Advance Declaration, the ArriveCAN app and the web version of the app
  • visit website for information about NEXUS membership 

Referral Process: No


Waiting Period: Yes,

Visit website for border wait times.


Toll Free
1-800-461-9999 (Advance Declaration and ArriveCAN)
Toll Free
1-888-502-9060 (Report suspicious cross border activities)
Toll Free
1-866-496-398 (Alberta Nexus Processing Centre)
Web Site
http://www.cbsa-asfc.gc.ca
Email
ttppost-pvfpostes@cbsa-asfc.gc.ca(NexusProcessingCentre)
Languages
English; French
Fees
Fee: No


Fee Reduction: N/A
Membership Fee: No


Accessibility
Wheelchair access: N/A -
Other disabled access: N/A -
Topic(s)
Agency Information
View Agency Profile
Last Verified On
June 6, 2024
Hours of Operation
Mon
08:00 AM to 04:00 PM
Tue
08:00 AM to 04:00 PM
Wed
08:00 AM to 04:00 PM
Thu
08:00 AM to 04:00 PM
Fri
08:00 AM to 04:00 PM

Closed on Federal statutory holidays.

The Alberta Nexus Processing call centre hours of operation are Monday - Friday, 9:00 AM - 5:00 PM.