Financial Consumer Agency of Canada

Government of Canada


Description
Provides services to ensure federally regulated financial entities comply with consumer protection measures, promotes financial education, and informs consumers of rights and responsibilities.

Service offers:

  • information about filing bank complaints
  • information about financial rights and responsibilities
  • information about money management, debts, borrowing, savings, and investments
  • information about education funding, pensions, and retirement
  • financial tools and calculators
  • Canadian financial literacy programs and resources
  • information for financial consumers and merchants
  • information about frauds and scams
Eligibility
No
Application Process
Service Access: Internet Based Service, To access service: 
  • visit website to submit a question or complaint
  • visit website for information on mortgages 
  • visit website for information on banking 
  • visit website for resources on financial literacy

Referral Process: No


Waiting Period: No,
Toll Free
1-866-461-FCAC (3222) (English)
Toll Free
1-866-461-ACFC (2232) (French)
Telephone
613-960-4666 (Calls outside Canada)
TTY
1-866-914-6097
Web Site
https://www.canada.ca/en/financial-consumer-agency.html
Languages
English; French
Fees
Fee: No


Fee Reduction: No


Membership Fee: No


Accessibility
Wheelchair access: N/A -
Other disabled access: N/A -
Topic(s)
Agency Information
View Agency Profile
Last Verified On
July 4, 2024
Hours of Operation
Mon
06:30 AM to 03:00 PM
Tue
06:30 AM to 03:00 PM
Wed
06:30 AM to 03:00 PM
Thu
06:30 AM to 03:00 PM
Fri
06:30 AM to 03:00 PM

Hours converted from Eastern Time to Mountain Time.