- Description
- Provides services to ensure federally regulated financial entities comply with consumer protection measures, promotes financial education, and informs consumers of rights and responsibilities.
Service offers:
- information about filing bank complaints
- information about financial rights and responsibilities
- information about money management, debts, borrowing, savings, and investments
- information about education funding, pensions, and retirement
- financial tools and calculators
- Canadian financial literacy programs and resources
- information for financial consumers and merchants
- information about frauds and scams
- Eligibility
- No
- Application Process
- Service Access: Internet Based Service, To access service:
- visit website to submit questions or complaints
- visit website for information on mortgages
- visit website for information on banking
- visit website for resources on financial literacy
Referral Process: No
Waiting Period: No,
- Toll Free
- 1-866-461-3222 (English)
- Telephone
- 613-960-4666
- Toll Free
- 1-866-461-2232 (French)
- TTY
- 1-866-914-6097
- Web Site
- https://www.canada.ca/en/financial-consumer-agency.html
- Languages
- English; French
- Fees
- Fee: No
Fee Reduction: No
Membership Fee: No - Accessibility
- Wheelchair access: N/A -
Other disabled access: N/A - - Topic(s)
- Agency Information
- View Agency Profile
- Last Verified On
- July 4, 2024
- Hours of Operation
- Mon06:30 AM to 03:00 PMTue06:30 AM to 03:00 PMWed06:30 AM to 03:00 PMThu06:30 AM to 03:00 PMFri06:30 AM to 03:00 PM
Hours converted from Eastern Time to Mountain Time.
