Continuing Care Information and Complaints

Government of Alberta - Ministry of Health


Description
Provides information on Alberta's continuing care system.

Service offers:

  • information on Alberta's continuing care system and standards
  • Alberta Health Services' Continuing Care Facility Directory
  • setting standards for continuing care health services and accommodations
  • receiving and handling complaints on continuing care facilities

Continuing care settings include:

  • home and community care - health and personal care services and supports for clients of all ages, living in their home or other private residential settings
  • supportive living accommodations - a type of continuing care accommodation where people can remain as independent as possible in a congregate setting with access to services that meet their changing needs
  • continuing care homes - licensed settings that provide 24-hour publicly-funded health and personal care support on-site; includes care homes for people with various levels of medical needs who are unable to remain safely in a supportive living accommodation or at home and people who require specialized end-of-life care
Eligibility
No
Application Process
Service Access: Telephone Information Line, To access service:
Referral Process: No


Waiting Period: No,
Toll Free
1-888-357-9339 (Complaints)
Telephone
780-644-8428 (Standards and Licensing)
Toll Free
310-0000 then 780-644-8428 (Standards and Licensing)
Telephone
8-1-1 (Health Link - Assessment Requests)
Fax
780-644-8729
Web Site
https://www.alberta.ca/continuing-care.aspx
Email
cclo@gov.ab.ca
Languages
English
Fees
Fee: No


Fee Reduction: No


Membership Fee: No


Accessibility
Wheelchair access: Yes -
Other disabled access: No -
Topic(s)
Agency Information
View Agency Profile
Last Verified On
November 19, 2024
Address
10405 Jasper Avenue
Edmonton, AB, T5J 3N4
Open in Google Maps
Hours of Operation
Mon
08:15 AM to 04:30 PM
Tue
08:15 AM to 04:30 PM
Wed
08:15 AM to 04:30 PM
Thu
08:15 AM to 04:30 PM
Fri
08:15 AM to 04:30 PM

Health Link is a 24 hours, 7 days a week telephone service.