Government of Alberta

Ministry of Health - Protection for Persons in Care


Description
Promotes the prevention and reporting of abuse of adult clients who receive publicly funded care or support services.

Service offers:

  • promotion of prevention and response to reports of abuse of adult Albertans receiving care or support services from publicly funded service providers
  • publicly posted decision summaries on the Government of Alberta website (individually-identifiable health and other personal information are not included)

Service providers include:

  • hospitals
  • seniors' lodges
  • nursing homes
  • mental health facilities
  • shelters
  • group homes
  • addictions treatment centres
  • some settings funded by the Persons with Developmental Disabilities (PDD) program
  • and other supportive living settings

Service providers not included:

  • home care in private homes
  • family managed services under PDD
  • family members not paid by government
  • student housing
  • doctor offices
  • community clinics
Eligibility
Yes, Service targeted to:
  • 18 years and older
  • who have experienced abuse receiving care or support services from publicly funded service providers
Application Process
Service Access: Telephone Information Line, To access service:
  • call to report abuse or concerns about the safety and security of a vulnerable adult
  • abuse may be reported in writing by completing an Abuse Report form found on website and sending it by mail, e-mail, or fax
  • if the client is or was detained under the Mental Health Act or if the client is or was subject to a Community Treatment Order at the time the alleged abuse occurred, report to the Mental Health Patient Advocate
  • decision summaries may be found on website
Dial 911 if it is an emergency or your local police service if you or the client is in immediate danger.Referral Process: No

Waiting Period: No,
Toll Free
1-888-357-9339
Telephone
780-422-1155
Telephone
780-422-1812 (Mental Health Patient Advocate)
Fax
780-415-8611
Web Site
https://www.alberta.ca/protection-for-persons-in-care.aspx
Email
health.ppc@gov.ab.ca
Fees
Fee: No
Fee Reduction: No
Membership Fee: No
Accessibility
Wheelchair access: Yes - Other disabled access: N/A -
Legal Status
Provincial Government
Topic(s)
Last Updated On
December 2, 2019
Hours of Operation
Mon
08:15 AM - 04:30 PM
Tue
08:15 AM - 04:30 PM
Wed
08:15 AM - 04:30 PM
Thu
08:15 AM - 04:30 PM
Fri
08:15 AM - 04:30 PM