Government of Alberta

Ministry of Service Alberta - Residential Tenancy Dispute Resolution Service


Description
COVID-19 UPDATE: Offices closed to the public. Select More Information below for additional updates and access: Allows landlords and tenants to resolve disputes outside of court.

COVID-19 UPDATES:

  • RTDRS is conducting all hearings by telephone. Parties to a previously scheduled in-person hearing will be contacted about the change. Parties wishing to proactively provide their telephone number for an upcoming hearing are asked to call 403-297-8550 and leave a message with their name, case number and telephone number.
  • RTDRS continues to accept applications through the online eFiling service accessible at this link.  Email rtdrs@gov.ab.ca or call 310-0000 for information pertaining to the RTDRS.
  • Applications for possession or termination of the tenancy agreement will be given priority in the RTDRS hearing schedule. Non-urgent applications, such as for damages or return of the security deposit, are being received, but will not be scheduled for hearing while COVID-19 is being managed.

 

Service provides:

  • an alternate solution to resolving disputes between landlords and tenants
  • a tenancy dispute officer authorized to make binding decisions on matters such as evictions, security deposits, damage, and repairs
Key Provider: tenancy dispute officers
Eligibility
Yes, Service targeted to:
  • tenants
  • and landlords
Application Process
Service Access: Application Required, To access service:
  • contact for more information
Referral Process: No

Waiting Period: Yes,

There may be a wait time.

Toll Free
310-0000 then 780-644-3000
Telephone
780-644-3000
Fax
780-644-2266
Web Site
http://www.servicealberta.ca/landlord-tenant-disputes.cfm
Email
rtdrs@gov.ab.ca
Fees
Fee: Yes,

Application processing fee.

Fee Reduction: Yes,

Low income Albertans may apply for an application fee reduction or waiver.

Membership Fee: No
Accessibility
Wheelchair access: Yes - Other disabled access: N/A -
Legal Status
Provincial Government
Topic(s)
Last Updated On
May 30, 2019
Address
10025 102A Avenue
Edmonton, AB, T5J 2Y8
Open in Google Maps
Hours of Operation
Mon
08:15 AM - 04:30 PM
Tue
08:15 AM - 04:30 PM
Wed
08:15 AM - 04:30 PM
Thu
08:15 AM - 04:30 PM
Fri
08:15 AM - 04:30 PM