Continuing Care Access

Alberta Health Services - Edmonton Zone


Description
Offers telephone information, screening and referrals for individuals who require access to Continuing Care services including Home Care, Supportive Living, Palliative, Day Program and Facility Living programs.

Provides a central telephone number and assistance for people who require access to Continuing Care services in the Edmonton area, including:

  • Home living
  • Day Programs / CHOICE (Comprehensive Home Option of Integrated Care for the Elderly)
  • Alberta Aids to Daily Living (equipment surg supplies)
  • Access to Supportive living
  • Access to Facility Living (Long-Term Care)
  • Edmonton Zone Palliative Care Program

Key Provider: administrative supports, registered nurses (RNs)
Eligibility
Yes, Anyone living in Alberta with a valid provincial health-care card (or registration in progress) can be assessed for Continuing Care services. Each client will be individually assessed.
Application Process
Service Access: Telephone Information Line, Healthcare providers should consult the Alberta Referral Directory for service referral information. Consent, Alberta Health Care number and current demographic information is required.
Referral Process: N/A


Waiting Period: Yes,

Preliminary information is initially received by Administrative Support staff. Calls are then returned based on priority. Calls are typically returned within 7 days, however call-back times can vary depending on call volumes. Call-backs are made between the hours of 07:00AM and 10:30PM - Please ensure unavailable times are specified during initial call.


Telephone
780-496-1300 (Intake)
Fax
780-496-8438
Languages
Interpreter/Translation services
Fees
Fee: No


Fee Reduction: No


Membership Fee: N/A
Accessibility
Wheelchair access: N/A -
Other disabled access: N/A -
Topic(s)
Agency Information
View Agency Profile
Last Verified On
August 29, 2023
Location
Edmonton
Hours of Operation
Mon
07:00 AM to 04:00 PM
Tue
07:00 AM to 04:00 PM
Wed
07:00 AM to 04:00 PM
Thu
07:00 AM to 04:00 PM
Fri
07:00 AM to 04:00 PM

Regular business hours are Monday - Friday 7:00 AM - 4:00 PM

After hours support is available from 4:00 PM - 11:45 PM Monday to Friday, and Saturday and Sunday 7:00 AM - 11:45 PM