Continuing Care Access

Alberta Health Services - Edmonton Zone

Offers telephone information, screening and referrals for individuals who require access to Continuing Care services including Home Care, Supportive Living, Palliative, Day Program and Facility Living programs.

Provides a central telephone number and assistance for people who require access to Continuing Care services in the Edmonton area, including:

  • Home living
  • Day Programs / CHOICE (Comprehensive Home Option of Integrated Care for the Elderly)
  • Alberta Aids to Daily Living (equipment surg supplies)
  • Access to Supportive living
  • Access to Facility Living (Long-Term Care)
  • Edmonton Zone Palliative Care Program

Key Provider: administrative supports, registered nurses (RNs)
Yes, Anyone living in Alberta with a valid provincial health-care card (or registration in progress) can be assessed for Continuing Care services. Each client will be individually assessed.
Application Process
Service Access: Telephone Information Line, Consent, Alberta Health Care number and current demographic information is required.
Referral Process: N/A

Waiting Period: Yes,

Preliminary information is initially received by Administrative Support staff. Calls are then returned based on priority. Calls are typically returned within 7 days, however call-back times can vary depending on call volumes. Call-backs are made between the hours of 07:00AM and 10:30PM - Please ensure unavailable times are specified during initial call.

780-496-1300 (Intake)
Interpreter/Translation services
Fee: No

Fee Reduction: No

Membership Fee: N/A
Wheelchair access: N/A -
Other disabled access: N/A -
Last Verified On
September 13, 2022
Hours of Operation
07:00 AM to 04:00 PM
07:00 AM to 04:00 PM
07:00 AM to 04:00 PM
07:00 AM to 04:00 PM
07:00 AM to 04:00 PM

Regular business hours are Monday - Friday 7:00 AM - 4:00 PM


After hours support is available from 4:00 PM - 11:45 PM Monday to Friday, and Saturday and Sunday 7:00 AM - 11:45 PM