Ministry of Children's Services

Government of Alberta - Child Abuse Hotline

Provides a 24 hour hotline to report child neglect or abuse.

Service provides:

  • a 24 hour hotline where suspected cases of child neglect or abuse can be reported

Reporter identity remains confidential.


Children's Services responds to all reported cases of suspected child abuse and neglect. Staff and agency partners provide child intervention services to children, youth, and families.


Any suspicion of child abuse or neglect must be reported to:

  • the nearest Children's Services Office
  • a local Delegated First Nation Agency (DFNA)
  • or the Child Abuse Hotline

If physical or sexual assaults are suspected, reports may be made to the police.

Application Process
Service Access: Telephone Information Line, To access service:
  • call Child Intervention
  • or call the Child Abuse Hotline
If you are calling Child Intervention Services from Red Deer or a community south of Red Deer:
  • you will be prompted to press 1
If you are calling Child Intervention Services from a community north of Red Deer:
  • you will be prompted to press 2
Callers are asked to provide:
  • their name
  • their telephone number
  • the child’s name, age, and location
  • their relationship to the child
  • any immediate concerns about the child's safety
  • and any information on the situation and family involved
Reporter identity remains confidential.Referral Process: No

Waiting Period: No,
Toll Free
1-800-387-5437 (24 Hour Child Abuse Hotline)
Toll Free
1-800-638-0715 (Child Intervention Services)
403-297-2995 (Social Services Emergency)
Web Site
Fee: No
Fee Reduction: No
Membership Fee: No
Wheelchair access: N/A - Other disabled access: N/A -
Legal Status
Provincial Government
Last Updated On
January 13, 2020