Alberta Ombudsman

Service provides:

• an impartial body that operates independently from the Alberta government, political parties, and individual elected officials, but reports directly to the Legislative Assembly
• the protection of Albertans to be treated fairly in the provision of public services
• recommendations to resolve issues of unfairness and improve administrative processes

Under Alberta's Ombudsman Act, the Ombudsman responds to complaints of unfair treatment by:

• provincial government authorities
• municipal governments
• the patient concerns resolution process of Alberta Health Services (AHS)
• designated professional organizations under the Health Professions Act, Regulated Accounting Profession Act, Regulated Forestry Profession Act, Veterinary Profession Act, and the Agrology Profession Act

The Ombudsman cannot investigate:

• federal governments
• Members of Legislative Assembly (MLAs)
• federal / municipal police forces
• universities / schools
• matters handled by the courts and / or private matters

• Alberta provincial government departments, agencies, boards, and commissions
• Alberta municipalities
• designated professional organizations, including health professionals, accounting professions, foresters, and veterinarians
• the patient concerns resolution process of Alberta Health Services (AHS)

• written complaint required
• complaint form available online

There may be a waiting period.

• accessible parking
• ramps
• automatic doors
• elevators
• accessible washrooms

• Government - Provincial Government
• Legal - Consumer Protection / Complaints

Closed 12:00 noon to 1:00 PM. Closed statutory holidays.