Edmonton Transit Service (ETS) provides public transit by bus, L RT and DATS (Disabled Adult Transit Service), and makes travel around Edmonton easy, convenient and affordable.
Where do I get information about regular or special transit services?
If you have access to the internet, www.takeETS.com offers information on trip planning, routes and schedules, fares and where to buy passes and tickets. If you don’t have access to the internet, you can call 311 at any time for the same information. You can also visit the Customer service centre, Monday to Friday, 8:00 a.m. – 4:30 p.m. on the second floor of Edmonton Tower downtown, 10111 104 avenue.
Which bus or train do I take?
Each bus stop sign identifies the bus routes that stop there, e.g., route 1, 5, 13. There is also a special identification number on each bus stop sign, e.g., #4072, that allows 311 call centre staff or the online trip planning program to know exactly where the sign is located in the city. This helps with planning your trip. Also, buses and CRT trains have the names or their final destinations listed on signs at the front of the vehicles. Until you learn the system, you may need to check a transit route map or ask the ETS Operator if the bus or train is going to where you want.
How do I pay for my public transit trip?
There are a variety of ways to pay for your trips on ETS, including cash, tickets and passes, some of which are available at a lower cost for those who need assistance. For example
- There is a discounted fare for seniors (65+).
- Children under six ride for free.
- Providing Accessible Transit Here (PATH) gives vulnerable Edmontonians a monthly transit pass to go to school, work, medical and other appointments. Ten social service agencies in Edmonton distribute these free passes.
- The Ride Transit Program offers monthly passes to eligible low-income Edmontonians at a subsidized rate of $35/month. You must apply apply before you can buy this pass.
What are my options if I have trouble moving around?
All ETS buses have fold out ramps to make it easier for people in wheelchairs or pushing baby strollers to get on and off. The buses also have priority seating for people who need it the most, and flip-up seats for wheelchairs, scooters, strollers, assistance animals and walkers. The LRT is easy to use as well, with automatic doors, elevators and escalators in LRT stations, access ramps, priority seating, as well as voice announcements on trains and platforms.
What are my options if I have special needs?
DATS provides door-to-door specialized transit for registered customers who have a severe physical or developmental disabilities and are unable to take regular public transit.