Last updated: 7:30 p.m. Thursday, March 19, 2020
For up-to-date information about where to get help related to COVID-19, click here.
How does 211 help service providers and planners?
211 helps service providers understand community needs and get accurate information about their programs to Albertans. Front-line workers can use 211 to help their clients get connected with community resources. 211 also helps planners and decision-makers by providing valuable information about the resources Albertans need and the services available in local communities, allowing unique insights that can inform planning and decision-making.
211 Alberta is committed to keeping the community informed about the needs of Albertans during the COVID-19 pandemic. This page will be updated with more detailed information each business day, so check back for current information.
How many Albertans have contacted 211 about COVID-19?
Albertans have contacted 211 nearly 700 times in the last two weeks related to COVID-19 via phone, text or online chat. 211’s hub partners, Canadian Mental Health Association – Edmonton Region and Distress Centre Calgary, have received over 400 contacts related to COVID-19 on through their crisis services.
What are people asking for related to COVID-19?
Here are the top 10 needs of those who have contacted 211 related to COVID-19:
- Information Services
- Food
- Tax Organizations and Services
- Health Supportive Services
- Housing/Shelter
- Individual and Family Support Services
- Temporary Financial Assistance
- Mental Health Assessment and Treatment
- Social Insurance Programs
- Government Administrative Offices
What needs aren’t being met in Alberta during the COVID-19 response?
Here are the top 10 unmet needs of those who contacted 211 related to COVID-19:
- Food
- Housing/Shelter
- Temporary Financial Assistance
- Tax Organizations and Services
- Individual and Family Support Services
- Legal Services
- Health Supportive Services
- Social Insurance Programs
- Public Assistance Programs
- Three needs were equally unmet. Those needs were Information Services, Health Assessment and Treatment, and Legal Assistance Modalities
A new needs summary will be posted each business day, so visit www.ab.211.ca and click “Daily Emerging Needs” for the most up-to-date version. To see a previous day’s summary, click here.